Refund Policy

We strive to offer fair and transparent terms to all our guests. Please review the following refund policy carefully before confirming your reservation.

🔄 1. Booking Cancellations

• Free cancellation window: Guest will receive a 100% refund up to 5 days before check-in, in case of any cancellation (excluding any bank or transaction fees).
• Late cancellations: Guest will receive a 50% refund up to 24 hours before check-in (excluding any bank or transaction fees).
• No-shows: Guests who do not arrive without prior notice ("no-shows") will be charged for the entire reservation amount.

💵 2. Security Deposit Refunds

• A $100 refundable security deposit is required prior to check-in (payable via mobile money, cash, or credit/debit card).
• This deposit will be refunded in full at check-out, provided no damages or missing items are found, and no booking violations occurred.
• Any deductions will be clearly documented and shared with the guest.

⏳ 3. Early Check-Outs

• Guests who leave earlier than the scheduled check-out date are not entitled to a refund for unused nights.
• Exceptions may be considered for medical or emergency situations, and are evaluated case by case.

🚫 4. Non-Refundable Charges

• Extra or add-on service fees related to premium amenities we provide (once service has been provided/completed).
• Late check-out or early check-in fees (if agreed upon).
• Bank or transaction fees related to refund processing.

💳 5. Payment & Refund Method

• All payments and refunds are processed within 1 to 30 business days, depending on your payment provider, and please note that transaction fees apply to both mobile money and credit or debit card payments.

📩 6. Contact Information

• To request a refund, dispute a charge, or for questions about your booking or this policy, please contact us at WinslowLuxuryA@gmail.com.

✅ By booking your reservation, you acknowledge and accept all terms outlined above.